The floor was installed with a glue-down application onto the concrete slab. The installer said they used an adhesive that also acted as a moisture barrier. The warrenty was for three years but the installer has said it doesn’t cover moisture penetration. Clearly, the floor is getting cupped by moisture penetration coming up through the slab.

My question is who is at fault for this issue? Is it the adhesive manufacturer, the flooring manufacturer, the installer or myself? The installer has told me: "This issue (moisture) was not evident at the time of my visual inspection or measured at the time of installation and if it were there, then we would have not installed your floor." I have asked the installer what tests they ran and what were the results but I haven’t received any details. They are a highly reputable installer that is local to my area. They are not a chain or a low-cost company. I chose them because of their reputation in the local community. That said, they’re only offering to replace the floor "at cost" as opposed to free of charge. Is it unreasonable of me to expect a free replacement?

The installer has told me they contacted the adhesive manufacturer and the flooring manufacturer and neither is accepting responsibility (no surprise there). Is it worthwhile for me to pursue further discussions with the installer? Should I call a lawyer or my insurance company? Any advice would be appreciated.

Sorry about your floor.
It really pays to be informed about all projects before you hire anyone to do a job for you and spend money on materials. It seems to me that if you have moisture under your slab, that you could have found that out before you put down anything. Water under the bridge so they say.
If it were me, I would remove the floor.
I would not blame the installer, or the manufacturer, or the glue company.
Noone is to blame.
(except you) because you didn’t thoroughly check for moisture before you decided to put down a floor.

Duration : 0:1:9

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Duration : 0:1:35

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Torzo is a new product where the Kirei board and other agricultural fiber products are fused with polymers; the result is a more durable and hard product.

Kirei’s flooring is another new product that they are introducing. The product has been utilized in over a 100 floors, and it has been proven to work. The flooring is essentially a Kirei board that is put into an engineered base and ready for a click-in floor.

Coconut shells flooring is also another new product being introduced, and it is relatively water resistant. Kirei’s wheat board meets all the standards of a particle board; in some instances, it even exceeds those of the particle board. Kirei counsels people on the product they are using and associated limitations; for instance, Kirei board may not be able to used on a dance floor without a suitable finish.

Duration : 0:4:49

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Duration : 0:1:25

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Office:
ACIS Tile of Florida, Inc.
ATTN: Adilson Andrade
22309 SW 66 AVENUE Suite:2511
BOCA RATON FL 33428

Duration : 0:2:35

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We have now had problems with the flooring, and in our bathroom the installer failed to fit the toilet back properly, causing it to leak and ruin the floor.

Now the store says it is not their problem and it’s the installer’s problem. (They must sub contract the installations out to installers.)

I maintain that as we paid the store for the flooring product AND installation, it is their responsibility.

Could we successfully pursue the store through small claims court?

I worked for a flooring store and the store hires the sub-contractors to do the work. If the installer did not fit the toilet right, he is responsible to replace and reinstall new flooring. You can contact the store and work with them, they have no responsibility though.

Please do not tell me this is not a good idea, as I know that. It can be done, and the manufacturer even advertises this flooring as suitable for kitchens/baths. By the way, on a side note, is that the best adhesive to use in this scenario? I was considering putting wax between the planks for water tightness, and just reapplying it every couple of months or so.

Thank you!!!
Thank you!

The subflooring is old plywood which had tiles glued to it before. The planks are already pre-finished, I just wanted to prevent water from getting in between (is some kind of glue a better alternative?). Since wood expands though, I’m not sure what will stay put and maintain a seal.

Flooring doesn’t require "inspectors" in any state in the union, permits are not required to either install or replace flooring. If this is a DIY – then go ahead, but WAX – no no no — finish with a seal for wood – either a varnish or a lacquer. Do not put anything "between the planks" Consult the Mfg. for the best adhesive, depends on what you placing the planks over – concrete/linoleum/tile – the adhesive you use depends on the sub floor surface.